Privacy Policy

1. Introduction

NetForChoice ("we", "us", "our", or "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Partner Portal and related services.

This policy applies to all partners, affiliates, and users of the NetForChoice Partner Portal. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Register for the Partner Portal: Name, company name, email address, phone number, business address, tax identification numbers, and business registration details
• Complete Your Profile: Professional credentials, certifications, areas of expertise, company size, and business categories
• Submit Deal Registrations: Customer information, opportunity details, estimated values, and project timelines
• Communicate with Us: Support requests, feedback, questions, and correspondence
• Participate in Programs: Training completion records, certification achievements, and event registrations
• Financial Information: Bank account details, payment information, and tax documents for commission processing

2.2 Information Automatically Collected

When you use our Partner Portal, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, features used, search queries, and navigation patterns
• Technical Data: Referring/exit pages, date/time stamps, clickstream data
• Cookie Information: As described in our Cookie Policy (see Section 10)
• Location Data: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information from:

• Business databases and contact verification services
• Social media platforms (if you choose to link your accounts)
• Credit reporting agencies for financial verification
• Marketing partners and analytics providers
• Your customers (when they provide feedback about your services)

3. How We Use Your Information

We use your information for the following purposes:

3.1 Partner Program Administration

• Creating and managing your partner account
• Processing deal registrations and opportunity management
• Calculating and processing commission payments
• Verifying eligibility and maintaining program compliance
• Managing partner tier levels and benefits

3.2 Service Delivery and Support

• Providing access to the Partner Portal and its features
• Delivering technical and customer support
• Sending service-related notifications and updates
• Training and certification program administration
• Facilitating communication between partners and NetForChoice teams

3.3 Business Operations

• Analyzing program performance and partner engagement
• Improving our services, products, and user experience
• Detecting and preventing fraud, abuse, and security incidents
• Conducting market research and business analytics
• Maintaining business records and complying with legal obligations

3.4 Marketing and Communications

• Sending promotional materials about new products and services
• Notifying you about partner events, webinars, and training opportunities
• Sharing success stories and best practices (with your consent)
• Conducting surveys and gathering feedback
• Personalizing your experience and recommendations

4. Legal Basis for Processing (for EU/EEA Partners)

We process your personal data based on the following legal grounds:

Processing Activity	Legal Basis
Partner account management	Performance of contract
Commission processing	Performance of contract
Marketing communications	Consent (can be withdrawn)
Service improvement and analytics	Legitimate business interests
Legal compliance and fraud prevention	Legal obligation

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

We engage third-party companies to perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, customer support, and marketing assistance. These providers have access only to information needed to perform their functions and are obligated to maintain confidentiality.

5.2 Business Partners

With your consent, we may share information with technology vendors and distributors for joint marketing activities, co-selling opportunities, or program administration.

5.3 Corporate Transactions

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change and choices you may have.

5.4 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process, court orders, or government requests
• Enforce our agreements and policies
• Protect the rights, property, or safety of NetForChoice, our users, or others
• Investigate and prevent fraud, security breaches, or illegal activities

5.5 Aggregated and Anonymized Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you for research, marketing, analytics, or other business purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols (TLS 1.2+)
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and security practices
• Incident response procedures and breach notification protocols
• Regular backups and disaster recovery planning

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

• Active Partner Accounts: Duration of partnership plus 7 years for financial records
• Deal Registration Data: 5 years after deal closure or expiration
• Communication Records: 3 years from last contact
• Marketing Consent: Until consent is withdrawn
• Legal and Compliance Records: As required by applicable laws (typically 7-10 years)

7.2 Deletion Procedures

Upon account termination or data deletion request, we will delete or anonymize your personal information within 90 days, except where retention is required for legal, accounting, or security purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a structured, commonly used format
• Request transfer of your data to another service provider

8.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your profile and account details at any time

8.3 Deletion and Erasure

• Request deletion of your personal information
• Right to be forgotten (subject to legal retention requirements)

8.4 Restriction and Objection

• Object to processing based on legitimate interests
• Restrict processing in certain circumstances
• Opt-out of marketing communications at any time

8.5 Withdraw Consent

• Withdraw consent for processing where consent is the legal basis
• Note: Withdrawal does not affect the lawfulness of processing before withdrawal

8.6 How to Exercise Your Rights

To exercise any of these rights, please:

• Email us at: partner@netforchoice.in
• Use the privacy settings in your Partner Portal account
• Contact your Partner Success Manager
• Write to us at: [Company Address]

We will respond to your request within 30 days. For security purposes, we may need to verify your identity before processing your request.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection levels
• Privacy Shield certification (where applicable)
• Your explicit consent for the transfer

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Partner Portal:

10.1 Types of Cookies

• Essential Cookies: Required for portal functionality and security
• Performance Cookies: Help us understand how visitors use our portal
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your visits to deliver relevant advertisements

10.2 Cookie Management

You can control cookies through your browser settings. Note that blocking certain cookies may impact portal functionality. To learn more, visit our detailed Cookie Policy or manage your preferences in your account settings.

11. Third-Party Services and Links

Our Partner Portal may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our Partner Portal is intended for business use and is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes by:

• Posting a prominent notice in the Partner Portal
• Sending an email to your registered address
• Updating the "Last Updated" date at the top of this policy

Your continued use of the Partner Portal after changes become effective constitutes acceptance of the updated policy.

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@netforchoice.com or call our toll-free number: 1-800-XXX-XXXX.

15. Complaints and Disputes

If you have concerns about our privacy practices or wish to file a complaint, please contact us first at privacy@netforchoice.com. We will investigate and attempt to resolve your concern promptly.

You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

16. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

NetForChoice Data Protection Officer
Email: privacy@netforchoice.com
Phone: +91-XXXX-XXXXXX
Address: [Your Business Address]
Partner Portal: https://www.netforchoice.in/partner-portal/